Privacy Policy

Our Commitment

Lensr is built on trust. We are committed to protecting the privacy of the agencies, creators, and brands who use our platform. This policy explains what data we collect, how we use it, and the choices you have.

We will never sell your data. We will never share your data without your express permission.

Data We Collect

• Account information: Name, email address, and password when you sign up.
• Social platform data: Publicly available metrics (followers, engagement, views) from platforms you connect, collected through official APIs with your authorization.
• Usage data: How you interact with Lensr (pages visited, features used) to improve the product.
• Agency relationships: Access permissions between agencies and creators, managed with explicit consent from both parties.

How We Use Your Data

• To provide and maintain the Lensr service.
• To generate analytics reports and insights based on your connected platforms.
• To manage agency-creator access and collaboration.
• To communicate with you about your account, service updates, and support.
• To improve, personalize, and develop new features.

Data Security

All private data is encrypted at rest and in transit. We use industry-standard security measures including TLS encryption, secure credential storage, and regular security audits. Platform API tokens are encrypted and stored securely, with automatic token refresh to minimize exposure.

Data Sharing

We do not sell, rent, or trade your personal information. We only share data in the following circumstances:

• With your permission: When you explicitly grant an agency access to your creator profile, or when you share a report via a public link.
• Service providers: With trusted infrastructure providers (e.g., cloud hosting) necessary to operate the service, bound by strict confidentiality agreements.
• Legal requirements: When required by law, regulation, or valid legal process.

Data Retention

We retain your data for as long as your account is active. If you delete your account, we will remove your personal data within 30 days, except where retention is required by law. Aggregated, anonymized data may be retained for analytics purposes.

Your Rights

You have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your account and data.
• Revoke agency access to your creator profile at any time.
• Disconnect social platforms and remove associated data.

Contact Us

If you have questions about this privacy policy or how we handle your data, please contact us at privacy@lensr.io.